New Safe and Skilled podcast episode on the Board's complaints process

In this episode of Safe and Skilled, Steve explains how the Board’s complaints process works and what practitioners can expect if a complaint is made about their work.

He covers the steps from initial assessment through to investigation and possible disciplinary action, and explains why a complaint is not the same as a finding.

This episode is for any registered or licensed plumber, gasfitter or drainlayer who wants to better understand the complaints process and know what to expect if concerns are raised about their work.

Listen to it via Spotify or search for Safe and Skilled on your podcast app. 

More information:

• Board disciplinary processes
• disciplinary-guide-for-practitioners.pdf
• Board helpline on 0800 743 262.

If you’ve got feedback or ideas for future episodes, email us at comms@pgdb.co.nz.