We run an independent, fair process for dealing with complaints about the conduct of plumbers, gasfitters, and drainlayers.
We can only consider complaints about conduct that might be a disciplinary offence as set out in section 89 of the Plumbers, Gasfitters, and Drainlayers Act 2006.
That conduct mainly relates to:
Learn more about our complaints process here.
The Board recommends that, before making a complaint, people try to resolve any issues by talking to the relevant plumber, gasfitter or drainlayer directly. Problems are often resolved quickly and effectively in this way.
Read our resolving problems guide for some helpful tips on how to do this.
Complaints may lead to registered Plumbers, Gasfitters and Drainlayers being disciplined by the Board and/or unauthorised persons being prosecuted in the District Court. However, the Board cannot award compensation or order repairs.
The Board's disciplnary decisions are published in our decisions database.
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Enter your username (the 5 digit number on your licence card) and password. Click ‘Go’. If you can’t remember your password, click ‘Forgot My Password’ and follow those steps. If you need further help let us know on 0800 743 262 or email email@example.com