Plumbers, Gasfitters
and Drainlayers Board
Complaints and notifications
Complaints about Certification Authorities
You can make a complaint about a Certification Authority on one or more of the grounds for making a complaint:
- Where a Certification Authority has allegedly failed or is failing to carry out a core function or functions
- Where a Certification Authority has been negligently carrying out a core function or functions
- Where a Certification Authority has been improperly carrying out a core function or functions.
'Core functions’ means:
- appointing vehicle inspectors
- issuing certificates of self-containment (which includes ensuring that inspections are carried out in accordance with requirements prescribed by the Regulations and the Notice)
- making entries in the register of self-contained vehicles.
Make a complaint
To make a complaint, click the button below.
Notify us
You may also notify us about any offence you consider has been committed, where a person:
- has issued a certificate of self-containment, or a warrant card, without being appointed as a Certification Authority (or when their appointment was suspended or revoked), and/or
- has represented that they are a Certification Authority when they are not.