The Board runs an independent, fair process for dealing with complaints about the conduct of plumbers, gasfitters, and drainlayers.
This process applies to the following people:
See the law on complaints and discipline in relation to plumbers, gasfitters, and drainlayers below:
Sanitary plumbing, gasfitting and drainlaying are regulated industries in New Zealand and it’s illegal for anyone to do this work unless they are authorised by the Board.
It is essential that you understand the following points
Take a look at the checklist before proceeding to the complaints form.
Let the Board know about any person or company that you believe has carried out plumbing, gasfitting and drainlaying work that is not compliant.
By making a complaint online you agree
If your complaint progresses to a disciplinary hearing, the tradesperson may be:
If your complaint progresses to a District Court prosecution, and the person is found guilty of carrying out restricted work without a license, the subject can be fined up to $10,000.
Send your complaint by post
Download and complete a printed complaint form and send it via post to the Board.
The Board has developed the Report a Cowboy app (R.A.C) which allows for a quick, easy and confidential way of reporting if you think a tradie is unlicensed, behaved unethically or done a poor job, use the Report-A-Cowboy app for plumbing, gasfitting, drainlaying, electrical, and building work-related issues you come across.
Download the app
Get the download link texted to your mobile for easy download
Email firstname.lastname@example.org - type your mobile # in the email header