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The complaints check list

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Q&A's: Who can you complain about?

The Board runs an independent, fair process for dealing with complaints about the conduct of plumbers, gasfitters, and drainlayers.

This process applies to the following people:

  • registered plumbers, gasfitters, or drainlayers
  • plumbers, gasfitters, or drainlayers who hold provisional licences
  • plumbers, gasfitters, or drainlayers who were registered at the time of the relevant conduct but are not anymore
  • plumbers, gasfitters, or drainlayers who are already subject to a Board order in relation to plumbing, gasfitting, or drainlaying work.

See the law on complaints and discipline in relation to plumbers, gasfitters, and drainlayers below:

Sanitary plumbing, gasfitting and drainlaying are regulated industries in New Zealand and it’s illegal for anyone to do this work unless they are authorised by the Board.

  • The Board also considers complaints about persons carrying out restricted sanitary plumbing, gasfitting and/or drainlaying when they are not registered, licensed or authorised to carry out that work.
  • Prosecutions policy
The types of complaints

Complaint considerations

Making a complaint

The checklist

  • The Board recommends that, before making a complaint, people try to resolve any issues by talking to the relevant plumber, gasfitter or drainlayer directly.
  • Problems are often resolved quickly and effectively in this way.


Download and complete a printed complaint form (and post to us)

Report it with the R.A.C app

The Board has developed the Report a Cowboy app (R.A.C) which allows for a quick, easy and confidential way of reporting if you think a tradie is unlicensed, behaved unethically or done a poor job, use the Report-A-Cowboy app for plumbing, gasfitting, drainlaying, electrical, and building work-related issues you come across.

Download the app


Get the download link texted to your mobile for easy download
Email - type your mobile # in the email header