Make a complaint online

Making a complaint

The Board recommends that, before making a complaint

It is essential that you understand the following points

Who can make a complaint
What should you do before making a complaint
What information you will need to provide with your complaint
How long the complaints process takes
What types of complaints the Board can consider
What types of outcomes the Board can make

Take a look at the checklist before proceeding to the complaints form.

Go to checklist

Complaint channels

Options for submitting a complaint

Let the Board know about any person or company that you believe has carried out plumbing, gasfitting and drainlaying work that is not compliant.

By making a complaint online you agree

To be named as the complainant (If you wish to remain anonymous, but you would like to pass the information onto the Board, you can also do this, however, there is a limit to what the Board can do with the information provided).
To sign a statement outlining your complaint (By signing the statement, you must be prepared to attend a Board Disciplinary hearing or a District Court prosecution if required).

You understand

If your complaint progresses to a disciplinary hearing, the tradesperson may be:

Censured, fined, ordered to complete further training; or
have their license cancelled, restricted or removed.

If your complaint progresses to a District Court prosecution, and the person is found guilty of carrying out restricted work without a license, the subject can be fined up to $10,000.

Alternatively, use the R.A.C app

The report-a-cowboy app (R.A.C) provides a direct link to Board investigation teams and users can remain anonymous when submitting photos and video evidence of illegal work sites, false advertising, and more.

Download app

Send your complaint by post

Download and complete a printed complaint form and send it via post to the Board.

Download complaints form

Complaints

Do you want to translate the page?

The Board recommends that, before making a complaint

Go to checklist

Options for submitting a complaint

Trade log-in

Your trade log-in

Search the register

Address

Email

Call Us

Consent for storing submitted data *

First name *

Surname *

Company name

Relationship to the complaint

Street address *

Suburb

Town/City *

Postal address

Daytime number *

Mobile

Email address *

Name of the tradesperson(s) *

Name of company

Tradesperson’s contact number(s)

Tradesperson’s email address

Date the work was carried out *

Address where the work was carried out *

What work was carried out? *

How many people were on site?

What are the problems with the work carried out? *

Have you contacted the tradeperson(s) involved to discuss the problems with the work? *

Has the work been inspected or fixed by a remedial tradesperson?

What is the desired outcome you are looking for? *

Please select the documentation you are providing with your complaint. *

If you selected 'other' above please specify

Attach evidence

I declare that the information I have supplied in this form is true and correct. *

I agree to all documentation relating to this complaint being released to the parties involved. *

I understand that all information I provide is subject to public release. If the Ministry or Board receive a request for this material they will be required to consider its release, in whole or part, in terms of the criteria set out in the Official Information Act 1982. *

Date