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Making a complaint

The Board recommends that, before making a complaint

It is essential that you understand the following points

  • Who can make a complaint
  • What should you do before making a complaint
  • What information you will need to provide with your complaint
  • How long the complaints process takes
  • What types of complaints the Board can consider
  • What types of outcomes the Board can make

Take a look at the checklist before proceeding to the complaints form.

Go to checklist >>

Complaint channels

Options for submitting a complaint

Let the Board know about any person or company that you believe has carried out plumbing, gasfitting and drainlaying work that is not compliant.

By making a complaint online you agree 

  • To be named as the complainant (If you wish to remain anonymous, but you would like to pass the information onto the Board, you can also do this, however, there is a limit to what the Board can do with the information provided).
  • To sign a statement outlining your complaint (By signing the statement, you must be prepared to attend a Board Disciplinary hearing or a District Court prosecution if required).

You understand

If your complaint progresses to a disciplinary hearing, the tradesperson may be:

  • Censured, fined, ordered to complete further training; or
  • have their license cancelled, restricted or removed.

If your complaint progresses to a District Court prosecution, and the person is found guilty of carrying out restricted work without a license, the subject can be fined up to $10,000.


Alternatively, use the R.A.C app

The report-a-cowboy app (R.A.C) provides a direct link to Board investigation teams and users can remain anonymous when submitting photos and video evidence of illegal work sites, false advertising, and more. 

Download app >> 

Send your complaint by post

Download and complete a printed complaint form and send it via post to the Board.

Download complaints form


Trade log-in

To log in all you need is your licence number and password.

Enter your username (the 5 digit number on your licence card) and password. Click ‘Go’. If you can’t remember your password, click ‘Forgot My Password’ and follow those steps.  If you need further help let us know on 0800 743 262 or email

Your trade log-in >>

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