Intel Hub
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Complaints checklist
Check here first! You will find all you need to know about reporting intel to the investigations team, making a formal complaint, and the jurisdiction of the Board.
Report it with the R.A.C app
Be part of the solution to reducing unauthorised work. This a simpler way to initiate a complaint. R.A.C allows you to make a report directly to the investigations team using your smartphone.
Make an online complaint
Make a formal complaint online here. Let the Board know about any person or company that you believe has carried out plumbing, gasfitting and drainlaying work that is not compliant.
Guide to disciplinary proceedings
Sometimes the Board receives complaints about the conduct of registered plumbers, gasfitters, and drainlayers. This can lead to a disciplinary hearing. Take a look at the guide to the disciplinary process. It sets out information about what usually happens after we receive a complaint.
Trade log-in
To log in all you need is your licence number and password.
Enter your username (the 5 digit number on your licence card) and password. Click ‘Go’. If you can’t remember your password, click ‘Forgot My Password’ and follow those steps. If you need further help let us know on 0800 743 262 or email licensing@pgdb.co.nz
226
Complaints received in the 2018/19 licensing year
54
Local Council visits 2015/19
13884
R.A.C app downloads
252
Compliance site visits 2018/19
Address
Level 8, 70 The Terrace, P O Box 10655, Wellington 6143
Call Us
0800 743 262