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Guide to disciplinary proceedings

Sometimes the Board receives complaints about the conduct of registered plumbers, gasfitters, and drainlayers. This can lead to a disciplinary hearing.  Take a look at the guide to the disciplinary process.  It sets out information about what usually happens after we receive a complaint.

Disciplinary guide >>

Trade log-in

To log in all you need is your licence number and password.

Enter your username (the 5 digit number on your licence card) and password. Click ‘Go’. If you can’t remember your password, click ‘Forgot My Password’ and follow those steps.  If you need further help let us know on 0800 743 262 or email

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Complaints received in the 2018/19 licensing year
Local Council visits 2015/19
R.A.C app downloads
Compliance site visits 2018/19