Plumbers, Gasfitters and Drainlayers Board

Do it Online...

Free Phone 0800 743 262

Online complaints form

When uploading images/photo's please note:
  • Large files cannot be uploaded via the complaints form.
  • If you find that your photo's/images are too large for upload, please email these separately to


If you would like to make a complaint, please complete the following form (* = required field).

  • Please ensure that you read all the information provided about the complaint process; before making a complaint.
  • Please complete all the required fields or it will take longer to process your complaint.
  • Please note that your name and complaint, including any supporting documentation, will be disclosed to the person complained about. If you do not want your name and the complaint disclosed in this way, the Board cannot consider your complaint.
  • In the event you smell gas, immediately contact Energy Safety (0508 377 463) before making a complaint to the Board.

A. Your details

Name *
Address *
Home phone *
Mobile number
Email address *

B. The details of the person you are complaining about

Name *
Company name
Home phone
Mobile number
Email address

C. The person's authorisation status - visit the public register for this information.
If the person is not registered on the public register, please complete this form.

Is the person registered
Person's authorisation number
Tradepersons title

D. How you found the person

(please specify)

E: The work

Date the work was carried out *
Type of work (tick all relevant boxes) *

Please refer to the Plumbers, Gasfitters and Drainlayers Act 2006 for definitions of the above work

Address where work carried out *
If the complaint is about gasfitting work, the gas certificate number if known (top right hand corner of the certificate)

F. Detail of complaint

Please set out all relevant details including the work that was done and your particular concerns, what you were told by the person who carried out the work, the number of people onsite, whether the work required a building consent and was signed off by the Council, whether you have engaged anybody to fix the problems, what outcome you want to achieve. *

Details of complaint:
Supporting documentation upload queue:
TIP: Hold "Ctrl" to select multiple files at once.

After clicking "Submit form", please wait while your supporting documentation (if any) is uploaded.

Contact the Plumbers, Gasfitters and Drainlayers Board

Phone: 0800 743 262, Email:, Post: PO Box 10655, The Terrace, Wellington 6143
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