Plumbers, Gasfitters and Drainlayers Board

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R.A.C (Report-A-Cowboy) App

Don't endanger the health and safety of your family - or risk invalidating your insurance

After endless viewings of open homes, you’ve finally found the home that’s almost perfect. With 90 percent of your checklist met, the tedious house-hunting process is finally worth it. The icing on the cake is the upgraded bathroom and newly installed kitchen, complete with a gas hob and water filtration system. But there’s a red flag – who installed them? Who plumbed in the water filter, new shower and toilet?

The PGDB have developed the Report a Cowboy app (R.A.C) which allows for a quick, easy and confidential way of finding out who’s licensed to carry out restricted work, and the renovations on your home.

If a non-licensed person has done work illegally to your property, chances are they are still doing it and putting other people’s health and safety, and insurance at risk.

A key feature of the app allows you to submit photos of illegal work and submit it for review (confidentially, if you wish). The R.A.C automatically logs the GPS co-ordinates of the work and links directly to the investigations unit.

Dealing with illegal work promptly will save other consumers from hiring a ‘cowboy’ and facing the same challenges. Over 13,450 people have ready downloaded R.A.C, and are using the app to check legalities, get quick link access to restricted work information and report concerns on-the-spot.

Don’t endanger the health and safety of your family or risk invalidating your insurance.   Failing to check the licensing of who did the work and discovering later that it was carried out illegally, leaves you liable. As the new homeowner, you will be responsible for all problems on your property when it comes to eventually selling it.

When it comes time to add your own personal touches to your dream home, look at the R.A.C app for what work is restricted and must be performed by a licensed tradesman. The R.A.C app will list all legitimate tradespeople in your area though the public register search function (simply click through by choosing one of the the trade icons). 

The few minutes it takes to download the free R.A.C (Report a Cowboy) app onto your mobile device and then to put it to work, will move that home choice from 90 percent to completely fitting the bill.

Report your renovation nightmare.  If you think a tradie is unlicensed, behaved unethically or done a poor job, use the Report-A-Cowboy app for plumbing, gasfitting, drainlaying, electrical, and building work related issues.

Helping the Boards' investigations team target their operations

Intelligence gathered from reports received through the R.A.C app helps target their operations at hot spot areas identified.  Over the past year, Board investigators have carried out over 200 site visits and conducted six targeted operations.

Other Information

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Contact the Plumbers, Gasfitters and Drainlayers Board

Phone: 0800 743 262, Email:, Post: PO Box 10655, The Terrace, Wellington 6143
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