The Board’s general complaint resolution policy provides a framework for handling complaints from registered plumbers, gasfitters, and drainlayers who are dissatisfied with a particular decision, order, or action of the Board under the Plumbers, Gasfitters, and Drainlayers Act 2006 (Act).
The Board is committed to handling general complaints effectively and efficiently, in good faith, and in a fair, reasonable, objective and unbiased manner.
This policy does not cover:
If you have any queries about the process, call and ask to speak with the Complaints Resolution Officer.
All general complaints must be in writing, within six months of the complainant being told about the Board’s decision, action, or order.
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