Please enable JS

Make a complaint about the Board

Do you want to translate the page?

Making a general complaint about the Board

The Board’s general complaint resolution policy 

The Board’s general complaint resolution policy provides a framework for handling complaints from registered plumbers, gasfitters, and drainlayers who are dissatisfied with a particular decision, order, or action of the Board under the Plumbers, Gasfitters, and Drainlayers Act 2006 (Act).

The Board is committed to handling general complaints effectively and efficiently, in good faith, and in a fair, reasonable, objective and unbiased manner.

 

This policy does not cover:

  • a decision, order, or action of the Board under Part 3 of the Act (concerning discipline and prosecutions)
  • a decision, order, or action of the Board under the Plumbers, Gasfitters, and Drainlayers Act 1976.

 

If you have any queries about the process, call and ask to speak with the Complaints Resolution Officer.

How to make a complaint

Important information

All general complaints must be in writing, within six months of the complainant being told about the Board’s decision, action, or order.


See more below on:

  • What to include in your complaint
  • Where to send a complaint
  • Receiving acknowledgment of your complaint
  • The complaints process