Make a complaint about the Board
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Making a general complaint about the Board
The Board’s general complaint resolution policy
The Board’s general complaint resolution policy provides a framework for handling complaints from registered plumbers, gasfitters, and drainlayers who are dissatisfied with a particular decision, order, or action of the Board under the Plumbers, Gasfitters, and Drainlayers Act 2006 (Act).
The Board is committed to handling general complaints effectively and efficiently, in good faith, and in a fair, reasonable, objective and unbiased manner.
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This policy does not cover:
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If you have any queries about the process, call and ask to speak with the Complaints Resolution Officer.
How to make a complaint
Important information
All general complaints must be in writing, within six months of the complainant being told about the Board’s decision, action, or order.
See more below on:
- What to include in your complaint
- Where to send a complaint
- Receiving acknowledgment of your complaint
- The complaints process
Address
Level 8, 70 The Terrace, P O Box 10655, Wellington 6143
Call Us
0800 743 262