Plumbers, Gasfitters and Drainlayers Board
Freephone 0800 743 262

Our policies

This page provides links to a number of Board policies.


Historical complaints resolution policy

This policy provided a framework for addressing the historical concerns of tradespeople who consider that they have been wrongfully disadvantaged by an action, order or decision made by the Plumbers, Gasfitters and Drainlayers Board (the Board) under the Plumbers, Gasfitters and Drainlayers Act 1976 (the 1976 Act). It was an interim process and persons who wished to make a complaint under the process had six months in which to do so (2 May to 2 November 2011). The Board is no longer receiving complaints from tradespeople under this process.


Frequently asked questions Read more
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General complaints resolution policy

Adopted on 1 July 2011, this policy provides a framework for addressing complaints of tradespeople who consider that they have been disadvantaged by an action, order or decision of the Board under the 2006 Act.


Read more about the general complaints resolution process Read more
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Policy on employer licences

Under the Act, a person (or organisation) may apply to the Board for an employer licence. An employer licence relates only to gasfitting and is different from other licences issued by the Board in that it is the employer rather than an individual that is licensed.

Adopted on 28 June 2011, this policy outlines how a person (or organisation) can make an application for an employer licence and guides the Board in its decision-making.

The policy also outlines how a person may apply to be designated an 'approved person' for the purpose of being able to certify systems of operation that are the subject of applications for an employer licence.

How to apply

Applications must be made in writing to the Registrar and should include sufficient supporting information (see policy clause 4 and 6) and payment of the prescribed fee ($2,820).

In considering whether it is satisfied that the applicant will at all times maintain a system of operation in accordance with section 62(1) of the Act, the Board may take into account a range of matters, including:

  • (a) the number of licensed gasfitters and certifying gasfitters employed by the applicant;
  • (b) the applicant’s qualifications, skills and/or experience that are relevant to the type of gasfitting that would be undertaken under the employer licence, and the equivalency of those qualifications and/or skills to the certifying gasfitter registration competencies;
  • (c) the scope and nature of the applicant;
  • (d) the applicant’s staff structure;
  • (e) the applicant’s safety management systems and safety records;
  • (f) the applicant’s quality assurance systems;
  • (g) the applicant’s personnel training systems;
  • (h) the applicant’s personnel supervision systems; and
  • (i) the applicant’s supplier support systems.

View the policy
Application form


Policy on the granting of exemptions under section 18

Under section 18 of the Act, a person, who is not registered or licensed as a plumber, who satisfies the Board that he or she is competent to install and maintain particular sanitary plumbing equipment or sanitary plumbing equipment of a particular kind may install and maintain (or supervise the maintenance and installation of) that equipment in industrial or commercial premises.

Adopted on 29 August 2011, this policy outlines how a person is to make an application for exemption under section 18 and the considerations the Board may take into account in exercising its discretion.

How to apply

Applications must be made in writing and submitted to the Registrar, together with any relevant material, by post, email, facsimile or in person.

An application must specify the particular sanitary plumbing equipment or the particular kind of sanitary plumbing equipment that is the subject of the application and include sufficient information to enable the Board to consider fully the merits of the application, including the matters set out in clauses 7 and 8 of this policy.

The Registrar will communicate the outcome of the Board’s decision by written notice sent to the applicant by post, email or facsimile.

Applications must be accompanied by the prescribed fee (if any).

In considering whether to grant an exemption under section 18, the Board will have regard to section 3 of the Act which sets out the purpose of the Act namely, to protect the health and safety of members of the public by ensuring the competency of persons engaged in the provision of sanitary plumbing, gasfitting and drainlaying services.

Additionally, the Board may take into account a range of matters, including:

  • (a) The applicant’s qualifications that are relevant to the type of sanitary plumbing that would be undertaken and the extent to which of those qualifications would enable the applicant to be able to satisfy the competencies that are to be demonstrated by an applicant for registration as a plumber.
  • (b) The applicant’s experience that is relevant to the type of sanitary plumbing that would be undertaken;
  • (c) Any plumbing examinations or assessments that have been passed by the applicant;
  • (d) Any formal plumbing training that has been undertaken by the applicant;
  • (e) The continuing professional development programme that is undertaken by the applicant;
  • (f) The applicant’s knowledge of compliance requirements such as relevant standards and codes of practice;
  • (g) The applicant’s health and safety plan;
  • (h) The safety and compliance record of the applicant;
  • (i) The extent to which the applicant has supervised people undertaking sanitary plumbing work previously;
  • (j) Any supplier or other relevant technical support available to the applicant; and
  • (k) Any quality management systems utilised by the applicant

If a person satisfies a person of their competence in terms of section 18 of the Act and of this policy, the Board will specify, in the written exemption, the equipment or equipment of a kind that may be installed or maintained by the person in industrial or commercial premises.

View the policy
Application form


Policy on the granting of exemptions under section 20

Under section 20 of the Act, the Board may authorise a person who is not registered or licensed as a gasfitter to carry out or supervise particular gasfitting work.

This policy outlines how a person is to make an application for authorisation under section 20 and the considerations the Board may take into account in exercising its discretion.

How to apply

Applications must be made in writing and submitted to the Registrar, together with any relevant material, by post, email, facsimile or in person.

An application must specify the particular gasfitting and/or supervision (including testing, certifying and connection activities) that is the subject of the application and include sufficient information to enable the Board to consider fully the merits of the application, including the matters set out in clauses 7 and 8 of this policy.

The Registrar will communicate the outcome of the Board’s decision by written notice sent to the applicant by post, email or facsimile.

Applications must be accompanied by the prescribed fee (if any).

In considering whether to grant an authorisation under section 20, the Board will have regard to section 3 of the Act which sets out the purpose of the Act namely, to protect the health and safety of members of the public by ensuring the competency of persons engaged in the provision of sanitary plumbing, gasfitting and drainlaying services.

Additionally, the Board may take into account a range of matters, including:

  • (a) The applicant’s qualifications that are relevant to the type of gasfitting that would be undertaken and the extent to which of those qualifications would enable the applicant to be able to satisfy the competencies that are to be demonstrated by an applicant for registration as a gasfitter.
  • (b) The applicant’s experience that is relevant to the type of gasfitting that would be undertaken;
  • (c) Any gasfitting examinations or assessments that have been passed by the applicant;
  • (d) Any formal gasfitting training that has been undertaken by the applicant;
  • (e) The continuing professional development programme that is undertaken by the applicant;
  • (f) The applicant’s knowledge of compliance requirements such as relevant standards and codes of practice;
  • (g) The applicant’s health and safety plan;
  • (h) The safety and compliance record of the applicant;
  • (i) The extent to which the applicant has supervised people undertaking gasfitting work previously;
  • (j) The extent to which the applicant has tested and certified the work of persons during gasfitting and connected that work to a supply of gas previously;
  • (k) Any supplier or other relevant technical support available to the applicant; and
  • (l) Any quality management systems utilised by the applicant.

Any authorisation granted may be subject to conditions that the Board thinks fit. Please read the policy for further details.

The authorisation will be granted for a maximum period of one year, which may coincide with the Board’s licensing year. A person may apply to renew an authorisation.

View the policy
Application form


Policy on the granting of exemptions under section 24

Under section 24 of the Act, the Board may authorise a person, who is registered and licensed as a gasfitter, who satisfies the Board that he or she is competent to fix or unfix a gas water heater or any pipe that supplies, or is intended to supply, water to a gas water heater or hot water from a gas water heater to any fitting or appliance may do or assist in doing that work.

This policy outlines how a person is to satisfy the Board of his or her competency to enable that person to obtain an exemption under section 24 and the considerations the Board may take into account in exercising its discretion.

How to apply

Applications must be made in writing and submitted to the Registrar, together with any relevant material, by post, email, facsimile or in person.

An application must include sufficient information to enable the Board to consider fully the merits of the application, including the matters set out in clauses 7 and 8 of this policy.

The Registrar will communicate the outcome of the Board’s decision by written notice sent to the applicant by post, email or facsimile.

Applications must be accompanied by the prescribed fee (if any).

In considering whether to grant an exemption under section 24, the Board will have regard to section 3 of the Act which sets out the purpose of the Act namely, to protect the health and safety of members of the public by ensuring the competency of persons engaged in the provision of sanitary plumbing, gasfitting and drainlaying services.

Additionally, the Board may take into account a range of matters, including:

  • (a) The applicant’s qualifications that are relevant to the fixing or unfixing of gas water heaters and the extent to which those qualifications would enable the applicant to be able to satisfy the competencies (insofar as they relate to fixing and unfixing gas water heaters and associated piping) that are to be demonstrated by an applicant for registration as a plumber;
  • (b) The applicant’s experience that is relevant to the fixing or unfixing of gas water heaters;
  • (c) Any plumbing examinations or assessments that have been passed by the applicant;
  • (d) Any formal plumbing training that has been undertaken by the applicant;
  • (e) The continuing professional development programme that is undertaken by the applicant;
  • (f) The applicant’s knowledge of compliance requirements such as relevant standards and codes of practice;
  • (g) The applicant’s health and safety plan;
  • (h) The safety and compliance record of the applicant;
  • (i) Any supplier or other relevant technical support available to the applicant; and
  • (j) Any quality management systems utilised by the applicant
View the policy
Application form


Policy on the granting of exemptions under section 52

Under section 52 of the Act, the Board may exempt a person from complying with the minimum standards for registration that the person must meet in order to be registered, to be issued with a practising licence or to obtain a renewal of a practising licence.

Adopted on 26 March 2013, this policy outlines how a person is to make an application for exemption under section 52 and the considerations the Board may take into account in exercising its discretion.

This policy is not intended to provide an alternative to the standard registration and licensing process.

How to apply

Applications must be made in writing and submitted to the Registrar, together with any relevant material, by post, email, facsimile or in person. 

The Registrar will communicate the outcome of the Board’s decision by written notice sent to the applicant by post, email or facsimile.

In considering whether it is desirable to grant an exemption under section 52, the Board will have regard to the purpose, in section 3 of the Act, of protecting the health and safety of members of the public by ensuring the competency of persons engaged in the provision of sanitary plumbing, gasfitting and drainlaying services.

Additionally, the Board may take into account a range of matters, including but not limited to:

  • the need to protect the health and safety of members of the public
  • the reasons the applicant is seeking an exemption, including why
  •  the applicant is not able to obtain registration or a licence in the usual way
  • the applicant’s qualifications in New Zealand and/or overseas
  • the applicant’s experience in New Zealand and/or overseas
  • any consequences for the applicant of not granting the exemption
  • whether the person is a fit and proper person to be registered or licensed
  • whether the person is precluded from being registered or licensed as a result of any action taken by the Board under section 106 of the Act
  • whether the person has previously had their license or registration cancelled by the Board
  • the nature of the continuing professional development the applicant has undertaken in the last 12 months
  • the availability and appropriateness of terms and conditions to mitigate any concerns associated with the application.

View the policy
Application form
Application guidance notes
Application process


Supervision policy

This policy was approved by the Board on 27 March 2012 and came into force on 1 April 2012. The purpose of this policy is to set out the Board's expectations of supervisors and supervisees who are engaged in supervision arrangements, to ensure that supervision is sufficient and is being carried out in accordance with the purposes of the Act.

The Board applies this policy to all supervision arrangements that are, or should be, authorised by the Act.


View the policy


Provisional licence policy

This policy was approved by the Board on 27 March 2012 and came into force on 1 April 2012.

The Board applies this policy when considering whether to issue an overseas qualified practitioner with a provisional licence to carry out restricted sanitary plumbing, gasfitting, or drainlaying in NZ


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Decision-making policy

This policy was approved by the Board on 27 March 2012 and came into force on 1 April 2012.

The purpose of this policy is to ensure that all Board decisions are made in accordance with the law, and are fair, reasonable and transparent. The Board applies this policy to all statutory Board decision-making processes including:

  • registration decisions requiring the exercise of a statutory decision-making power
  • licensing decisions requiring the exercise of a statutory decision-making power
  • discipline and offence decisions requiring the exercise of a statutory decision-making power.

View the policy


Policy on the register of plumbers, gasfitters and drainlayers

The purpose of this policy is to provide guidance on:

  • the Board's responsibilities to establish and maintain a register of plumbers, gasfitters and drainlayers
  • the information contained in the register, and the online public register, and
  • how decisions are made to restrict public access to a person's contact information.

View the easy-read guide
View the policy


Registration policy

This policy was approved by the Board on 13 November 2012. It sets out the Board’s considerations and obligations around registration.

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Licensing policy

This policy was approved by the Board on 13 November 2012. It sets out the Board’s considerations and obligations around licensing.

View the policy


Contact the Plumbers, Gasfitters and Drainlayers Board

Phone: 0800 743 262, Email: registrar@pgdb.co.nz, Post: PO Box 10655, The Terrace, Wellington 6143
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