Plumbers, Gasfitters and Drainlayers Board

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Make a general complaint about the Board

Making a general complaint about the Board (for tradespeople only)

The Board’s general complaint resolution policy provides a framework for handling complaints from registered plumbers, gasfitters, and drainlayers who are dissatisfied with a particular decision, order, or action of the Board under the Plumbers, Gasfitters, and Drainlayers Act 2006 (Act).

The Board is committed to handling general complaints effectively and efficiently, in good faith, and in a fair, reasonable, objective and unbiased manner.

The types of grounds for making a general complaint include that a decision, order, or action:

  • was made in bad faith
  • was made for an improper purpose
  • took into account irrelevant considerations
  • failed to take into account relevant considerations
  • was inconsistent with other, equivalent decisions, actions or orders, and there were no grounds for the inconsistency
  • was not made when it should have been (ie, the Board failed to make a decision, act, or make an order it should have)
  • took into account a matter that was incorrect
  • was absurd or perverse in the circumstances
  • was contrary to a legitimate expectation on the part of the complainant
  • was made without the complainant having an opportunity to be involved
  • did not follow the correct process for making the decision, action, or order
  • was biased
  • was predetermined.

Simply being unhappy with a Board decision, order, or action is not a ground for a complaint.

This policy does not cover:

  • a decision, order, or action of the Board under Part 3 of the Act (concerning discipline and prosecutions)
  • a decision, order, or action of the Board under the Plumbers, Gasfitters, and Drainlayers Act 1976.

If you have any queries about the process, please call us on 0800 743 262 and ask to speak with the Complaints Resolution Officer.


Frequently asked questions


How do I make a complaint?

Why do I have to submit my complaint within six months?

Where do I send my complaint?

What happens when the Board receives my complaint?

Why do you decline to receive some complaints?

How do you deal with a complaint?

How long will the complaints process take?

Contact the Plumbers, Gasfitters and Drainlayers Board

Phone: 0800 743 262, Email: registrar@pgdb.co.nz, Post: PO Box 10655, The Terrace, Wellington 6143
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