Plumbers, Gasfitters and Drainlayers Board

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Free Phone 0800 743 262

Complaints


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Make a complaint about a plumber, gasfitter, or drainlayer

The Plumbers, Gasfitters, and Drainlayer’s Board runs an independent, fair process for dealing with complaints about the conduct of plumbers, gasfitters, and drainlayers. This process applies to the following people:

  • registered plumbers, gasfitters, or drainlayers
  • plumbers, gasfitters, or drainlayers who hold provisional licences
  • plumbers, gasfitters, or drainlayers who were registered at the time of the relevant conduct but are not anymore
  • plumbers, gasfitters, or drainlayers who are already subject to a Board order in relation to plumbing, gasfitting, or drainlaying work.

NOTE: the law on complaints and discipline in relation to plumbers, gasfitters, and drainlayers is set out in Part 3, Subpart 1 of the Plumbers, Gasfitters, and Drainlayers Act 2006.

Before making a complaint -remember to check what type of complaints the Board can receive here

Make a complaint about a plumber, gasfitter, or drainlayer

Advise the Board about someone who may be unlawfully carrying out plumbing, gasfitting or drainlaying work

If you have a concern that someone has unlawfully carried out sanitary plumbing, gasfitting o r drainlaying, the Board may be able to consider such concerns but does not deal with them under the process set out in the complaints section.

Advise the Board about someone who may be unlawfully carrying out work

Other Information

Cut the paperwork. Use the R.A.C app (report-a-cowboy app) to send your complaint directly to the investigations team

It's the quickest and easiest way to make a complaint. Download the app today free! It's easy. Get the R.A.C app through the APP Store and Google Play (put PGDB in the search).

Download App


Get the download link for the R.A.C app sent by text directly to your mobile phone CLICK HERE (type your mobile # in the email header).

Frequently Asked Questions

Contact the Plumbers, Gasfitters and Drainlayers Board

Phone: 0800 743 262, Email: registrar@pgdb.co.nz, Post: PO Box 10655, The Terrace, Wellington 6143
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