Plumbers, Gasfitters and Drainlayers Board

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Free Phone 0800 743 262

Online Complaint Form


Before making a complaint please ensure that:

  • You read all the information provided about the complaint process; and
  • Complete all the mandatory fields. Failure to complete mandatory fields may result in a delay in processing your complaint.
  • Please note that your name and the particulars of the complaint, including any supporting documentation will be disclosed to the person complained about ("respondent").
  • In the event you smell gas, please report this immediately to Energy Safety (0508 377 463) before making a complaint to the Board.

If you would like to make a complaint, please complete the following details: (* = Required Field)

A. Please enter your details

Name: *
Address: *
Home Phone: *
Mobile Number:
Email Address: *
Preferred Mode of Contact:

B. Who would you like to complain about?

Name: *
Company Name:
Home Phone:
Mobile Number:
Email Address:

C. How did you find the person?

(please specify : )

D. Is the person registered? (you are able to look up the Public Register)

Is the Person Registered:
Authorisation Number:
Tradepersons title:

E. When was the work undertaken / appliance installed?

What was the work undertaken?: *
What type of work was undertaken? *

Please refer to the Plumbers, Gasfitters and Drainlayers Act 2006 for definitions of the above work

Address of installation / where work undertaken: *

F. If you had gasfitting work done, were you provided with a copy of a gas certification certificate?

If so, what is your Gasfitting Certification Certificate Number (if known)?
This will be a six digit number in the top right hand corner of your certificate.

Gasfitting Certification Certificate Number:

G. Detail of Incident(s) / matter(s) about which you wish to complain

Please set out all the details of the complaint, in chronological order, including any relevant matters, such as; was there more than one person onsite, did the work being complained about require a building consent, has the Council signed off the work, have you engaged anybody to undertake any remedial work in the meantime? *

Details of complaint: Supporting documentation upload queue:
TIP: Hold "Ctrl" to select multiple files at once.

After clicking "Submit Form", please wait while your supporting documentation (if any) is uploaded.

Contact the Plumbers, Gasfitters and Drainlayers Board

Phone: 0800 743 262, Email:, Post: PO Box 10655, The Terrace, Wellington 6143
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